If you phone the x-ray department of the local hospital for an appointment at the moment, one of two things happen. The line is engaged or an answerphone tells you that there is no-one available to take your call, you can't leave a message so please try later.
I did try later. Around 40 times over 2 days. Judging by the fact that the phone was engaged around 50% of the time, I was not alone in doing this.
Finally I rang the main switchboard only to be told by a harassed and unhelpful lady that the department was a bit hectic and the people who answer the phone also do the x-rays and if I wanted to make a complaint I should write in.
I've got my "what good will that do" hat on at the moment. However I remain decidedly grouchy that I have paid for numerous phone calls to hear the same answerphone message.
The hospital must be aware of this. Not just the cost to me and to countless others but also the time wasted and the inconvenience. Yet it does nothing.
Why can't I leave a message? Why can't they announce a good time to call?
It's another of life's little mysteries I shall almost certainly never solve.
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Certain things have got to be said.
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